Policies at The Party Box & Co
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
The Information You Need to Know
Due to the unique nature of custom designed party decor (balloons,backdrops, t-shirts, etc.) we are unable to return products.
To reserve The Party Box & Co services, we require a deposit to reserve your date & materials for your event. If payment has not been received, we can not hold your date. Please note, our party slots fill very quickly!
Backdrop & Banners
All backdrops/banners are personalized for our clients. All artwork must be, 'Client Approved' before printing. Please note, we ask for 7-14 days to design/print your artwork. Sometimes, we're able to provide items sooner to customers depending on availability. If Client has approved Artwork to be printed & later decides they'd like to make changes or would like to cancel order. Custom Items will not be refunded.
Cancellation
If event is subject to cancellation (Including COVID 19 & Acts of Nature), we will allow you to transfer to another date. This offer will be good for 6 months from the original event date.
Refund:
If customer would like a refund instead, we will return all of your payment except for 25%, if your event is more than 30 days away. If your event is within 14-21 days of the cancellation notice, we will only allow transfer to another available date. If your event is within 7 days or less & customer would like to cancel, we will only allow transfer to the next available day. Full refunds will not be offered for event cancellations 21 days or less.
COVID Courtesy:
In the case of COVID 19, if client has been in contact with someone affected, we ask that you notify us prior to your event. If we or our staff, has been in contact with COVID 19, we will notify you as soon as possible. It is our #1 responsibility to be safe while creating a wonderful party experience for you & your guest.
Thank you, The Party Box & Co
Commonly Asked Questions
How long will balloons last?
We pride ourselves on providing the very best quality balloons. Our balloons will last about one week outdoors( depending on heat & humidity) and will last about 2-3 months indoors.
Can I provide my own balloons?
I'm sorry, we DO NOT accept other vendor balloons. We can only inflate Party Box approved balloons.
What are the payment options?
We accept all major forms of payment.
Visa, Mastercard, AMEX, Discover, Venmo, Paypal, & Cash App.
Can I cancel my order?
If event is subject to cancellation, we will allow you to transfer to another date (offer good for 6 months from order date).
If customer would like a refund instead, we will return your payment with the amount less 25%. Cancellation notices must be given 48 hours in advance of scheduled delivery date.
How long will it take backdrop/banner?
We like to work orders as they come. It could take around 7-10 Business Day to have your artwork designed and printed. Sometimes, were lucky & able to produce within 3-5 days.
Venue Cancellations
Security Deposits are only refundable after the conclusion of each event per venue policy & requirements. Security Deposits are voided if smoking, damages to property, cooking/frying within the venue. Security Deposits are not refundable for cancellations, can be transferred to another date.
Shipping and Delivery
What You Need to Know
Delivery: We gladly deliver to the surrounding Jackson/Harrison Counties. Your delivery fee, will be calculated on checkout screen after you choose your location. We also deliver in the Southern Alabama areas, as well.
Shipping: Please note all shipments are shipping within 7-10 business days of ordering.
Prior to checking out please visit the “Schedule your Delivery” page to be put on our schedule and make sure the date is still available. If for some reason it is not and 2 weeks in advance or more, please email us and we will try to fit you on our schedule.