Policies at The Party Box & Co
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
Shipping and Delivery
What You Need to Know
Delivery: We gladly deliver to the surrounding Jackson/Harrison Counties areas with no additional cost. Your delivery fee (if there is one) will be calculated on checkout screen after you choose your location.
Shipping: Please note all shipments are shipping within 2-3 business days of ordering.
Prior to checking out please visit the “Schedule your Delivery” page to be put on our schedule and make sure the date is still available. If for some reason it is not and 2 weeks in advance or more, please email us and we will try to fit you on our schedule.
Returns & Refunds
How It Works
Due to the unique nature of custom designed party decor (balloons,backdrops, t-shirts, etc.) we are unable to return products.
Cancellation/Refund: If event is subject to cancellation, we will allow you to transfer to another date (offer good for 6 months from order date) . If customer would like a refund instead, we will return your payment with the amount less 25%. Cancellation notices must be given 48 hours in advance of scheduled delivery date.
We require full payment for all orders under $200, at time of order. Orders of $300 and higher are custom orders and will pay a 50% deposit at time of accepting invoice, with the remaining 50% due 10 days prior to delivery.